eBooks - Business - Business - Shaun Belding - Winning with the Customer from Hell: A Survival Guide
Winning with the Customer from Hell: A Survival Guide eBook
by Shaun Belding
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Platforms
Windows Vista / XP / 2000, Mac OS X, Sony Reader Features
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Availability:
Download Now Price: $10.95
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Winning with the Customer from Hell: A Survival Guide Summary
| Realistic, practical, and compelling anecdotal solutions are offered here for countering belligerent, abusive, and condescending customers. This book captures the essence of the skills required for helping retailers deal with problem customers and improve employee efficiency. A six-pronged approach known as LESTER is detailed, which involves listening to customers, echoing the issue, sympathizing with the customerÆs emotional state, thanking the customer, evaluating oneÆs opinion, and responding with a win-win solution. Retailers come away with tested strategies for turning nightmare customers into friends. |
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eBooks - Titles - Authors - Business - Business - Shaun Belding - Winning with the Customer from Hell: A Survival Guide