eBooks - Business - Business - Shaun Belding - Winning with the Caller from Hell: A Survival Guide for Doing Business on the Telephone
Winning with the Caller from Hell: A Survival Guide for Doing Business on the Telephone eBook
by Shaun Belding
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Platforms
Windows Vista / XP / 2000, Mac OS X, Sony Reader Features
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Availability:
Download Now Price: $10.95
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Winning with the Caller from Hell: A Survival Guide for Doing Business on the Telephone Summary
| Effective and practical strategies for dealing with difficult, unmanageable customers on the telephone are offered in this essential guide for call center managers and other service-oriented positions. Advice on utilizing tone of voice to defuse conflict is provided, as well as 18 basic rules to follow in order to maximize caller satisfaction. A four-pronged approach known as LIFTùlistening to customers, involving oneself in the situation, focusing on the issue, and thanking the customerùis explained. Making use of these time-tested techniques can turn even the most nightmarish patrons into devoted customers. |
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eBooks - Titles - Authors - Business - Business - Shaun Belding - Winning with the Caller from Hell: A Survival Guide for Doing Business on the Telephone