Restaurant Handbook - Tools & Rules - Team Excellence | Roderick A Clelland | Business | Management | eBooks
Restaurant Handbook - Tools & Rules - Team Excellence
by Roderick A Clelland
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Restaurant Handbook - Tools & Rules - Team Excellence Summary:
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HR – TEAM EXCELLENCE – MANAGE – HIRE – MOTIVATE – Section Three People serve your customer. If your people are happy, your customers will be happy, and you will make big dollars. Happy staff requires management people skills. This section gives details of skill-sets and proven policy for management that motivates for excellence. Finding and hiring the best people to start with makes managements’ job so much easier. We outline sources and practices for getting the best people on your team. After you have selected the best, they must be motivated to produce at high levels consistently and over time. Proven tools and rules will insure that your team is happy, efficient, and productive. Great staff is your easiest path to differentiation as a competitive weapon. Section 3 HUMAN RELATIONS – TEAM EXCELLENCE MANAGEMENT MANAGER EQUITY MANAGER PERSONAL CHARACTERISTICS AND SKILLS MANAGER JOB REQUIREMENTS MANAGER PERFORMANCE EVALUATION TIME MANAGEMENT RULES FLOOR MANAGER MANAGER DAILY LOG FLOOR MANAGER CHECKLIST PRAISING STAFF CORRECTING STAFF STAFF MEETINGS AGENCY ISSUES HIRING STAFF FINDING STAFF SOURCES SELECTING APPLICANTS THE APPLICATION INTERVIEW TECHNIQUES WRITING SKILLS WAITSTAFF PERSONALITY CHARACTERISTICS HIRING YOUNG PERSONS ORIENTATION CHECKLIST HIRING FOR THE HOST/HOSTESS FUNCTION EMPLOYEE TERMINATION MOTIVATE ATTITUDE AND EXCELLENCE CULTURE BUILDING MORALE ASSESSING MORALE MANAGEMENT ROLE MOTIVATORS COMPENSATION / PAY ACCEPTANCE BY PEERS STATUS GROWTH AND ACHIEVEMENT SELF ESTEEM SECURITY FREEDOM INVOLVING STAFF STRATEGIC GOAL SETTING MEASURING PERFORMANCE INCENTIVES FOR MEETING GOALS MANAGEMENT STYLE PERFORMANCE REVIEWS DELEGATING RESOLVING STAFF CONFLICT CORRECTING STAFF WITH PEER REVIEW POLICY MISSION - GOALS - POLICIES – PROCEDURES MEETINGS MOTIVATION FOUNDATIONS TEAM DYNAMICS About the Author: Roderick Clelland, MBA, has over two decades of restaurant experience, in both operations and consulting to the industry. He formed a consulting firm with Joseph M Tierney, MBA, and Glen A Wilt, PhD to bring science and research to the fundamental restaurant decision process. While completing contracts with successful restaurant chains, he naively decided to start his first restaurant on the side, and quickly learned that great restaurant management cannot be a part-time job. He designed, financed, built, staffed, and operated several highly profitable and popular award-winning restaurants. “My proudest achievements were the low turnover of my restaurant staff over the years, and the large number that became wealthy in their own operations. When you select great people and insure they have excellent knowledge and skills, you have happy staff and happy customers” Mr. Clelland continues to consult to the industry, and is still constantly dismayed by observable poor restaurant operating practices. He currently lives in San Francisco. |
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