eBooks - Business - Management - John S. Oakland - Oakland on Quality Management
Oakland on Quality Management eBook
by John S. Oakland
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Platforms
Windows Vista / XP / 2000, Mac OS X, Sony Reader Features
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Availability:
Download Now Price: $129.20
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Oakland on Quality Management Summary
| The result of extensive revision of the second edition of Total Quality Management - the route to improved performance (published in 1994). Even John Oakland's famous TQM Model has been revised to reflect developments in the field and the growing importance of the so-called 'Excellence' frameworks. To be successful, QM has to impact on the organisation's performance, which should be measured on a 'balance scorecard', including the results from the customer. This can be achieved through good planning and improvements in processes through involvement of the people. These 4Ps combine with the 4Cs - customer, culture, communication and commitment to provide a new model for quality management. As with all John Oakland's work, the book is written in a logical and very practical style, supported by many real life case studies, reflecting the latest developments from leading exponents of Quality Management and Business Excellence. |
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eBooks - Titles - Authors - Business - Management - John S. Oakland - Oakland on Quality Management