Oakland on Quality Management

Oakland on Quality Management | John S. Oakland | Business | Management | eBooks

by John S. Oakland

Oakland on Quality Management ~~ Adobe eBook

Adobe eBook

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Price: $129.20

Oakland on Quality Management Summary:

The result of extensive revision of the second edition of Total Quality Management - the route to improved performance (published in 1994). Even John Oakland's famous TQM Model has been revised to reflect developments in the field and the growing importance of the so-called 'Excellence' frameworks. To be successful, QM has to impact on the organisation's performance, which should be measured on a 'balance scorecard', including the results from the customer. This can be achieved through good planning and improvements in processes through involvement of the people. These 4Ps combine with the 4Cs - customer, culture, communication and commitment to provide a new model for quality management. As with all John Oakland's work, the book is written in a logical and very practical style, supported by many real life case studies, reflecting the latest developments from leading exponents of Quality Management and Business Excellence.