In order to ensure survival into the next century, museums and galleries must demonstrate their social relevance and use by developing their public service functions and becoming more knowledgeable about the needs of their visitors and more adept at providing enjoyable and worthwhile experiences.

Museums and their Visitors aims to help museums and galleries in this crucial task. It examines the ways in which museums need to develop their communicative functions and--with examples of case-studies--explains how to achieve best practice. The special needs of a number of target audiences including schools, families and people with disabilities are outlined and illustrated by examples of exhibition, education and marketing policies. The book looks in detail at the power of objects to inspire and stimulate and analyzes the use of language in museums and galleries.