Marketing in the Public Sector: A Roadmap for Improved Performance

Marketing in the Public Sector: A Roadmap for Improved Performance

By: Philip Kotler, Nancy Lee

Marketing in the Public Sector: A Roadmap for Improved Performance ~~ Adobe eBook

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Marketing in the Public Sector: A Roadmap for Improved Performance ~~ Mobipocket eBook

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Marketing in the Public Sector: A Roadmap for Improved Performance Summary:

Discover how to use proven marketing thinking to supercharge the effectiveness of any government institution, public agency, or non-profit! Using scores of examples, renowned marketing consultant Dr. Philip Kotler and Nancy Lee introduce breakthrough techniques for promoting innovation, speed, efficiency, convenience, responsiveness, fairness, and citizen satisfaction. You'll begin by segmenting your markets; understanding the differing needs, interests, incomes, and access levels of each group; and setting the most effective service priorities within your limited resources. Next, you'll position your offerings so each of your target markets can discover them and recognize their benefits. Kotler and Lee walk you through carrying out all four core "tactical" marketing activities: defining product, price (if necessary), place, and promotion. Finally, they offer indispensable practical guidance on communications strategies for reaching your target markets as effectively as possible. Along the way, you'll find coverage of everything from strategic partnerships to measurement and feedback. Marketing in the Public Sector also includes a full chapter on influencing positive public behaviors through social marketing. From start to finish, this book will help you move your organization from "low-tech, low-touch" to "high-tech, high-touch" -- and deliver more value for every penny you spend.

Use time-tested marketing principles to increase citizen participation, compliance, and support
Leverage proven “4Ps” marketing tactics: optimize product, price, place, and promotion
Segment your markets, reach your clients where they are–and satisfy them
Influence positive behavior: 12 social marketing principles that work

Marketing in the Public Sector is a groundbreaking book written exclusively for governmental agencies. It offers dozens of marketing success stories from agencies of all types–from around the world–so that you can make a difference in your organization. World-renowned marketing expert Dr. Philip Kotler and social marketing consultant Nancy Lee show that marketing is far more than communications and has at its core a citizen-oriented mindset. You’ll become familiar with the marketing toolbox and come to understand how these tools can be used to engender citizen support for your agency, increase utilization of your products and services, influence positive public behaviors–even increase revenues and decrease operating costs. This book offers no-nonsense roadmaps on how to create a strong brand identity, gather citizen input, and evaluate your efforts. It presents a step-by-step model for developing a marketing plan, pulling the lessons of the entire book together into one, high-impact action plan. Simply put, this book empowers you to build the “high-tech, high-touch” agency of the future–and deliver more value for every penny you spend.

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