A comprehensive guide to managing human resources in the hospitality industry

Managing human resources in the hospitality industry presents special challenges, including highly diverse employee backgrounds and roles, an ever-present focus on guest services, and organizational structures that often diverge from generic corporate models. By making such industry-specific concerns the cornerstone of its approach, Human Resources Management in the Hospitality Industry provides the definitive guide to successfully employing people in a hospitality organization.

The book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the hospitality business as a whole. Beginning with a foundation in the hospitality industry, employment law, and HR policies, the coverage includes recruitment, training, compensation, performance appraisal, environmental and safety concerns, ethics and social responsibility, and special issues.

Throughout the book, Human Resources Management in the Hospitality Industry focuses on unique HR dilemmas faced by managers in the hospitality industry, including:

• Understanding the needs of a broad employee group, from hourly workers with tip credit eligibility questions to high-level accountants ensuring Sarbanes-Oxley compliance

• How hospitality managers who must act as one-person HR departments can make effective decisions and understand the consequences to themselves, their workers, and employers

• Working with labor unions in the hospitality industry using the labor-related legislation that affects the industry

• Managing employees in a global hospitality enterprise

Practical and realistic case studies and numerous examples from various hospitality operations bring the material alive. Internet activities, learning objectives, "It's the Law" features, current events discussions, review questions, and ot...