The core argument is that revenge is about justice. Avenging employees are not unprofessional, out-of-control employees; rather, they are victims of offenses who feel compelled to seek justice on their own. The authors address specific questions, such as:

• What kinds of offenses result in revenge?
• Why do some victims respond more aggressively to harm than others?
• What role does the organization play in how victims respond to offenses?
• What's the best advice for managers who wish to prevent their employees from seeking revenge?
• Most employees experience the desire for revenge, and are ready to settle their own scores at work when management won't enforce justice.