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The #1 guide to excellence in documentation—now completely updated! A systematic, proven approach to creating great documentation

• Thoroughly revised and updated
• More practical examples
• More coverage of topic-based information, search, and internationalization

Direct from IBM's own documentation experts, this is the definitive guide to developing outstanding technical documentation—for the Web and for print. Using extensive before-and-after examples, illustrations, and checklists, the authors show exactly how to create documentation that's easy to find, understand, and use. This edition includes extensive new coverage of topic-based information, simplifying search and retrievability, internationalization, visual effectiveness, and much more.

Coverage includes:

• Focusing on the tasks and topics users care about most
• Saying more with fewer words
• Using organization and other means to deliver faster access to information
• Presenting information in more visually inviting ways
• Improving the effectiveness of your review process
• Learning from example: sample text, screen captures, illustrations, tables, and much more

Whether you're a writer, editor, designer, or reviewer, if you want to create great documentation, this book shows you how!