As a comprehensive toolkit, the book takes the reader step by step through an outsourced initiative. Numerous stories bring the challenges of outsourcing to light. Practical tips and tools, and worksheets on the accompanying CD can be tailored easily to any project. Topics include:

• Current trends and guiding principles in outsourcing
• A strategic sourcing decision model to help managers make wise choices about what to outsource and what to retain
• Identifying and selecting outsourcing partners
• The RFP process and contract negotiations
• Positioning consultants and vendors in the organization
• Design, delivery and program evaluation of outsourced initiatives
• Special situations such as dealing with conflict, inheriting a consultant and working with multiple consultants and vendors