For anyone struggling with too many projects, too little time, and too much paper, organizing guru Harriet Schechter -- aka The Miracle Worker -- offers innovative methods for conquering the five types of workplace chaos: Time, Memory, Communication, Information, and Projects. And she shows you how to handle the real Chaos Creators:

• Bosses who expect you to cover for them
• Coworkers who leave messes for you to clean up
• Assistants who are even more overwhelmed than you are
• Clients who won't return your phone calls