eBooks - Business - Management - Peggy Carlaw - Vasudha K. Deming - The Big Book of Customer Service Training Games
The Big Book of Customer Service Training Games eBook
By: Peggy Carlaw, Vasudha K. Deming
|
Platforms
Palm, Windows Mobile, Pocket PC, Windows PC, Mac, iPhone/iPod Touch Features
|
Availability:
Download Now Price: $24.95
|
The Big Book of Customer Service Training Games Summary
| Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such asrole-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more. |
|
|
eBooks - Titles - Authors - Business - Management - Peggy Carlaw - Vasudha K. Deming - The Big Book of Customer Service Training Games