Big Book of Customer Service Training Games - eBook

The Big Book of Customer Service Training Games

By: Peggy Carlaw, Vasudha K. Deming

The Big Book of Customer Service Training Games -- Palm eBook

Platforms
Palm, Windows Mobile, Pocket PC, Windows PC, Mac, iPhone/iPod Touch

Features
Advanced navigation, search, bookmarks, and powerful viewing features.

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Price: $24.95

The Big Book of Customer Service Training Games Summary

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such asrole-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

eBooks > Titles > Authors > Business > Management > Peggy Carlaw > Vasudha K. Deming > The Big Book of Customer Service Training Games