eBooks - Business - Business - Pauline Rowson - Are Your Customers Being Served? - How to Boost Profits by Delivering Exceptional Customer Service
Are Your Customers Being Served? - How to Boost Profits by Delivering Exceptional Customer Service eBooks
by Pauline Rowson
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Platforms
Windows Vista / XP / 2000, Mac OS X, Sony Reader Features
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Availability:
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Platforms
Windows PC, Windows Mobile 5.0-6.0, Pocket PC 2003 Features
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Availability:
Download Now Price: $14.99
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Platforms
Palm, Windows Mobile, Pocket PC, Windows PC, Mac, iPhone/iPod Touch Features
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Availability:
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Are Your Customers Being Served? - How to Boost Profits by Delivering Exceptional Customer Service Summary
| Many organisations chase the Holy Grail of obtaining new customers, spending time, money and energy on winning them only to provide them with a service or product that quite frankly is inferior. What a waste! If we do not look after our customers then someone else will. In addition, those dissatisfied customers will tell others about their experience, and once an organisation gains a negative reputation it is extremely difficult to change it. Having a good reputation for excellent service and products is one very successful way of building a competitive advantage. This book looks at: how you can win more business by retaining customers and gaining recommendations from them; how to satisfy your customers' needs; how to develop an effective customer service policy; how to use positive behaviour and attitude to win more business; how to build a better rapport with your customers; and how to handle anger, complaints and difficult customers and turn them into satisfied customers. |
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eBooks - Titles - Authors - Business - Business - Pauline Rowson - Are Your Customers Being Served? - How to Boost Profits by Delivering Exceptional Customer Service