Four Seasons eBooks
Palm

 Four Seasons
By: Isadore Sharp

Price: $35.94
Format:  Palm eBook
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Requirements:  Free eReader (More Details)
Restrictions:  No printing, No copy and paste (More Details)
Platforms:  Palm, Windows Mobile, Pocket PC, Windows PC, Mac, iPhone/iPod Touch (More Details)
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 Four Seasons 		 

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The founder of Four Seasons Hotels shares the philosophy and values that have made his legendary brand How did a child of immigrants, starting with no background in the hotel business, create the world?s most admired and successful hotel chain? And how has Four Seasons grown dramatically, over nearly a half century, without losing its focus on exceptional quality and unparalleled service? Isadore Sharp answers these questions in his engaging memoir, which doubles as a powerful guide for leaders in any field. He recalls the surprising history of his company, starting with its roots in his father?s small construction business, which Sharp joined after getting a degree in architecture. Shifting into hotels wasn?t easy, and he learned by trial and error. His breakthrough was a vision for a new kind of hotel, featuring superior design, top-quality amenities, and, above all, a deep commitment to service. Sharp realized that customers would gladly pay extra for a ?home away from home? experience. But that would be possible only if everyone?from managers and supervisors to bellmen, servers, and housekeepers?was fully engaged. The front-line staff, who have the most contact with guests, can make or break a five-star reputation. Readers will be fascinated to learn how Four Seasons does it, year after year, in more than thirty countries around the world.

Four Seasons

Isadore Sharp

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