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Amazon.com
Robert Spector |
Business > Business |
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Robert Spector is the author of Amazon.com and The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization.
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Amazon.com
Robert Spector |
Business > Business |
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The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization
Robert Spector, Patrick D. McCarthy |
Business > Business |
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