Robert Bacal is the author of How to Manage Performance, How to Manage Performance : 24 Lessons for Improving Performance (The McGraw-Hill Professional Education Series), Perfect Phrases for Customer Service, Perfect Phrases for Managing Your Small Business, Perfect Phrases for Performance Reviews, Perfect Phrases for Setting Performance Goals, The Complete Idiot's Guide to Dealing with Difficult Employees, The Manager's Guide to Performance Reviews, and more...

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