Peggy Carlaw is the author of Managing and Motivating Contact Center Employees and The Big Book of Customer Service Training Games.
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The Big Book of Customer Service Training Games
Peggy Carlaw, Vasudha K. Deming |
Business > Management |
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Managing and Motivating Contact Center Employees
Malcom Carlaw, Peggy Carlaw, Vasudha Kathleen Deming |
Business > Management |
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