Peggy Carlaw eBooks

Peggy Carlaw

Peggy Carlaw is the author of Managing and Motivating Contact Center Employees and The Big Book of Customer Service Training Games.


Peggy Carlaw eBook

The Big Book of Customer Service Training Games
Peggy Carlaw, Vasudha K. Deming
Business > Management


Managing and Motivating Contact Center Employees
Malcom Carlaw, Peggy Carlaw, Vasudha Kathleen Deming
Business > Management


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